Looking over the whole system before it fails
Poolside, Inc. lists equipment evaluation and equipment repair and replacement among its pool services. An evaluation means someone looks at the pump, the filter, the heater and the plumbing that ties them together as one system, rather than answering a single complaint and leaving.
Reviewers describe exactly that habit. One customer wrote that the company is always looking out for their best interest by thoroughly evaluating their entire system and fixing minor issues before they become major problems. Another says Curtis and Tim went above and beyond to help get their pool balanced and their heater fixed.
If something in your equipment has stopped doing its job, call (231) 943-7061. Repair is the first answer when repair makes sense, and replacement is on the list when it does not.
Chemistry, walked through and then checked again
Chemical balancing is the part of owning a pool that nobody warns you about. The sanitizer, the pH and the alkalinity all push on each other, and a number that was fine on Monday can drift by the weekend. Poolside lists chemical balancing as a service, and the people who answer the phone will talk you through it.
A Google reviewer who had just had an indoor saltwater pool installed called for help on chemicals. She wrote that Curtis arrived and was absolutely amazing at walking her through it and checking on her several times over the next few weeks to make sure she was on track.
That follow-up is the difference between a service call and a service relationship. Others on the reviews page mention Curtis and Brian always having time for a question, which is how a new pool owner gets comfortable.
Restoration, closing and the seasons in between
Pool restoration and water installation round out the service list on Poolside's own site. If a pool has been neglected, or you have bought a house with one, a restoration conversation starts with the same evaluation and the same honest read of what is worth saving.
Seasonal care is part of how customers use the company. One reviewer was glad to meet Curtis at her pool closing, calling him helpful and saying he did a great job closing the pool. Another says Curtis and Poolside have always serviced all their pool and spa needs in a timely manner.
We do not publish prices or schedules for service, because they depend on the pool and the season. Call, and a person will tell you what your pool needs and when they can get to it.
